Prentu has a new name: smartphoto.co.uk
With this new name there will be some positive changes for you and your account.
- We will offer you a wider range of personalised Photo products.
- We will have more relevant offers for you.
- We will offer you a new website which will be accessible on any device.
We have listed some of the most common questions for you below.
Do you have a question that is not in the list?
Please contact our customer service at firstname.lastname@example.org or give us a call +46 525-17000.
We are happy to answer all your questions.
Questions and answers
What will happen with my current account?
There are no changes made to your Prentu account. All data will be converted to your new account at smartphoto. Your Photo book projects will remain intact. The other projects will not be transfered. If you have any questions regarding your log-in, please contact us.
What will happen with my photos?
All your photos remain in your account and can be accessed at all times just the way it was. If you have any questions regarding your photos, please contact us.
What will happen with my projects?
- 1. Projects with other items than Photo books will not be transfered to your new account.
- 2. Projects such as Photo books that feature possible older fonts, clipart or backgrounds may include differences in the new editor. This means that if you want to re-order an old project – it is only possible with the new fonts, clipart or backgrounds.
- 3. If you have any questions regarding your projects, please contact us at email@example.com or give us a call +46 525-17000.
What will happen with my login details?
Your login details will remain the same, so you can login just the way you used to do. It is always possible to customize your login details.
Please click on this link to login and change your account in “My Profile”.
What will happen with my Prentu store credit / vouchers or gift cards?
- Outstanding balances in your account will be taken along to the new account on smartphoto.
- Log-in to your account and click in “My Profile’.
If you have any questions regarding your store credit or vouchers, please contact us.
All apps will be replaced by new apps. If you have apps from Prentu on your phone, please remove them.
At the moment we are working hard to release the new apps in the Google Play-store and Apple App-store. We will inform you when we are ready. You will not be able to order through these apps after September 27th 2016.
If you have any questions regarding the app, please contact us.
Projects created with Mosaic cannot be ordered after the 27th of September. If you want to buy these items, please do so before the 27th of September 2016. At the moment we are working hard to release a new mosaic-editor and we will inform you when we are ready.
If you have any questions regarding mosaic, please contact us.
Terms and conditions
If you placed your order before the 27th of September then the terms and conditions of Prentu will be applicable. If you placed your order after 27th of September 2016 then the terms and conditions of smartphoto will be applicable.
For questions about orders done before 27th of September 27.09.2016
Prentu customer service:
Opening hours: Mon – Fri from 9:00 - 21:00.
Saturday and Sunday from 12:30 -21:00.
For questions about new orders (ordered after the 27th of September)
smartphoto Customer service
Opening hours: Mon - Thu from 7.00 am to 3.00 pm. Fri 7.00 am - 2.00 pm.
Closed for lunch 11.00-12.00.