Frequently Asked Questions

PRODUCTS
  1. Selecting products
  2. Creating products
  3. Ordering products
  4. Quality
  5. Prices

  1. Selecting products
  2. Creating products
    • What type of files can I upload?

      You can only upload JPG (JPEG) files to our photo services. JPG is a file format that enables high quality images to be saved as relatively small files. We do not accept other formats because we cannot guarantee that the results will be of a sufficiently high standard.

      Top
    • How should I upload my photos?
      • You have to upload more than 10 photos?
        • Use the smartphoto Image Uploader. This is a small program you have to install on your computer. With this program you can see the photos on your computer and select the ones you want to upload.
      • You have to upload less than 10 photos?
        • Use the Single image upload method.
      Top
    • Will my photos be resized after the upload?

      When you upload photos to order Prints or to create a Photo Book, we will resize the photos while uploading. They will be big enough to create the chosen product without quality loss, and the upload will be much faster.

      Top
    • How long does it take to upload images?

      The time necessary to upload images depends on the size of the images and the speed of your internet connection. Loading larger files might take a while.

      Top
    • What should I do if the upload fails?

      Many companies block the installation of Active X and Java files. Try to upload the photos from another computer, or use the Photo by Photo method.

      Top
    • To start creating a photo book, I have to install Silverlight. What is this?

      Silverlight is a small Microsoft program that will be installed on your computer. Other websites use it too. It is 100% secure.

      Top
  3. Ordering products
    • Can I order different products at the same time?

      ExtraFilm has many other products on the website which you can combine in one order.

      Top
    • Do I have to create an account to be able to place an order?

      To purchase smartphoto products we need certain details such as your name, address and e-mail. This information is essential to the correct transfer and receipt of your order.

      Top
    • Is it possible to change my order after I’ve sent it through?

      You cannot make any changes to your order after sending it through. Grouping different orders is not possible either.

      Top
    • Where can I check my order status?

      If you go to the ‘My Account’ section of the website, you can click on ‘My orders’ in the top left menu. There you get an overview of all your orders and the status they are in.

      Top
    • How do I use a discount code?

      You type your discount code in the “Action code” slot in your shopping cart. To activate the code simply hit the “Apply code” button. You cannot combine 2 different codes. If the offer, which is attached to the code, is a discount in quantity (2 for 1, 3 for 2 etc) you must also change the number of products in your basket manually. You do this by typing in the correct amount of products and hit the “OK” button. smartphoto does not take any responsibility, after a purchase has been completed, for discount codes that have been wrongly used.

      Top
  4. Quality
  5. Prices
PAYMENT
DELIVERY & SHIPMENT
MY smartphoto ACCOUNT
IMAGE REQUIREMENTS